Privacy Policy

Effective Date: 01.01.2026

Techie Hybrid Solutions Pvt. Ltd. (“Techie Hybrid”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

By accessing this website or submitting any device/data for service, you agree to the practices described in this Privacy Policy.

I. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name
Contact number
Email address
Company/organisation details
Billing information

1.2 Device & Technical Information

When you submit a device for data recovery, forensics or diagnostics, we may collect:

Device model and serial numbers
Technical logs
Error details
Operating system information
Storage details

1.3 Data Submitted for Recovery or Forensics

We do NOT access or view the personal data contained inside your device unless required strictly for the purpose of:

Recovery
Forensic investigation
Evidence verification
Reporting

All such data is handled with strict confidentiality.

1.4 Website Usage Information

We may collect basic website analytics:

IP address
Browser type
Pages visited
Time spent on pages

This is only used to improve website performance.

II. How We Use Your Information

We use your information to:

Provide data recovery, forensics, or Cybersecurity services
Diagnose device issues
Contact you regarding your service request
Send invoices, receipts, and updates
Improve our website and service experience
Comply with legal or regulatory requirements

We never sell, rent, or trade your personal data.

III. Confidentiality of User Data

Because Techie Hybrid deals with highly sensitive digital information, we follow strict confidentiality protocols:

Data is never copied, viewed, extracted, or shared unless required for the service you requested
No data is shared with third parties without your written consent
Forensic evidence is handled as per chain-of-custody standards
All recovered data is returned securely

IV. Data Retention & Storage

Recovered data is retained only until you confirm successful handover
Forensic evidence may be retained only as long as required for legal procedures
Diagnostic reports and logs may be stored internally for quality assurance

We do not keep copies of your recovered or forensic data after delivery.

V. Sharing of Information

We may share information only in these cases:

5.1 With Your Consent

If you authorise us to coordinate with a lawyer, organisation, or law enforcement.

5.2 Legal Requirements

If required by:

Court order
Law enforcement instruction
Applicable regulations

5.3 Service Providers

Trusted vendors assisting with:

Payments
Software licensing
Delivery

No data from your device is shared with these providers.

VI. Your Rights

You may request to:

Access your data
Correct inaccurate information
Withdraw consent
Request deletion (except for legally required records)

To do so, contact us at aryababu@techiehybrid.com or the contact details below.

VII. Security Measures

We implement multiple safeguards:

Restricted lab access
Secure data transfer practices
Encrypted storage media for delivery
Forensic-grade imaging practices
Strict access logs and monitoring

While no method is 100% foolproof, we take all reasonable measures to secure your information.

VIII. Cookies & Website Tracking

Our website may use cookies for:

Improving user experience
Website analytics
Security monitoring

You can disable cookies in your browser settings.

IX. External Links

Our website may contain links to third-party sites. Techie Hybrid is not responsible for the privacy practices of external websites.

X. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” will be revised accordingly.

XI. Contact Us

TechieHybrid Solutions Pvt. Ltd.
2nd Floor, 50/546-J3, Vincent Tower,
Petta Junction, Ernakulam, Kerala – 682038

Phone: +91 98099 55401

Email: aryababu@techiehybrid.com